In this role, you will be responsible for providing exceptional service to our clients, helping them plan and book their dream vacations, and achieving sales targets. As a Sales Associate, you will play a crucial role in driving revenue and ensuring a memorable experience for our clients.
- Client Interaction
- Engage with clients through phone, email, and in-person meetings to understand their travel needs and preferences.
- Provide expert advice on travel destinations, accommodations, and activities.
- Create customized travel itineraries and offer recommendations to enhance clients' travel experiences.
Sales and Booking
- Achieve individual sales targets by promoting and selling travel packages, services, and products.
- Handle bookings, reservations, and transactions accurately and efficiently.
- Follow up with clients to confirm bookings, provide updates, and address any questions or concerns.
Customer Service
- Deliver exceptional customer service throughout the entire travel planning process.
- Resolve client issues and complaints in a professional and timely manner.
- Build and maintain strong relationships with clients to encourage repeat business and referrals.
Market Research
- Stay informed about travel industry trends, destination updates, and new products.
- Monitor competitors' offerings and pricing to stay competitive in the market.
Administrative Tasks
- Maintain accurate records of client interactions, bookings, and sales activities in the CRM system.
- Prepare reports and track performance metrics as required by the Sales Manager.