About Betternship
About
Our clent is a leading company in the travel and global education space, helping students from around the world embark on life-changing experiences and educational and recreational adventures. We offer a diverse range of programs/services in exciting locations, fostering cultural exchange and personal growth.
Job Description
Job Description
- In this role, you will be responsible for providing exceptional service to our clients, helping them plan and book their dream vacations, and achieving sales targets. As a Sales Associate, you will play a crucial role in driving revenue and ensuring a memorable experience for our clients.
- Client Interaction
- Engage with clients through phone, email, and in-person meetings to understand their travel needs and preferences.
- Provide expert advice on travel destinations, accommodations, and activities.
- Create customized travel itineraries and offer recommendations to enhance clients' travel experiences.
Sales and Booking
- Achieve individual sales targets by promoting and selling travel packages, services, and products.
- Handle bookings, reservations, and transactions accurately and efficiently.
- Follow up with clients to confirm bookings, provide updates, and address any questions or concerns.
Customer Service
- Deliver exceptional customer service throughout the entire travel planning process.
- Resolve client issues and complaints in a professional and timely manner.
- Build and maintain strong relationships with clients to encourage repeat business and referrals.
Market Research
- Stay informed about travel industry trends, destination updates, and new products.
- Monitor competitors' offerings and pricing to stay competitive in the market.
Administrative Tasks
- Maintain accurate records of client interactions, bookings, and sales activities in the CRM system.
- Prepare reports and track performance metrics as required by the Sales Manager.
Qualifications
- Sales Skills: Proven experience in sales or a customer-facing role with a track record of meeting or exceeding targets.
- Customer Service: Excellent interpersonal and communication skills with a strong focus on providing outstanding customer service.
- Travel Knowledge: Familiarity with popular travel destinations, travel industry trends, and booking systems. Experience in travel consultancy or agency roles is a plus.
- Technical Proficiency: Proficiency with CRM software (e.g., Zoho, Freshdesk, HubSpot) and travel/flight booking platforms. Experience with office productivity tools (e.g., Microsoft Office Suite, Google Workspace) is essential.
- Organizational Skills: Strong organizational and time-management skills with the ability to handle multiple tasks simultaneously.
- Problem-Solving: Effective problem-solving skills to address client concerns and ensure satisfactory resolutions.
- Attention to Detail: High level of accuracy and attention to detail in booking processes and client interactions.
- Teamwork: Support team effort by actively collaborating and contributing to the company’s goals.
Benefits
- Competitive base salary plus commission based on sales performance.
- Potential for career advancement within the company, including progression into senior sales roles or specialized travel consultancy positions. Continuous professional development and training are encouraged.
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