Operations Associate (Kenya)
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Job Description
Job Description
The Operations Associate will play a key support role in the execution and improvement of operational processes at the organization. Working under the guidance of the Senior Operations Associate, the ideal candidate will collaborate with cross-functional teams including field, product, and sales to ensure smooth daily operations, partner onboarding, data tracking, and timely execution of internal processes. This is a great opportunity for someone eager to gain hands-on experience in operations within a fast-paced agritech environment.
Key Duties and Responsibilities
Your key duties and responsibilities may include the below:
1. Operational Support & Coordination
- Provide daily operational support across teams, including logistics, field team coordination, and supplier onboarding to ensure smooth execution.
- Onboarding new hires to internal structures and systems.
- Maintain accurate records of operational processes, including tracking leads, partnership statuses, order fulfillment, and logistical updates.
- Coordinate with internal and external stakeholders to ensure timely processing and follow-ups of all operational activities.
2. Customer and Partner Engagement
- Manage communication between buyers and suppliers via physical visits, email, phone calls, and follow-ups to ensure successful partnerships.
- Identify, connect and manage relationships with third-party partners towards operational excellence and system success.
- Support the resolution of customer-related issues, including order delays, product quality
concerns, or service disruptions, and escalate as necessary. - Foster strong, professional relationships with key partners, ensuring timely response and highquality service.
3. Data Entry and Reporting
- Collect, organize, and enter operational and sales data to support decision-making processes.
- Prepare weekly and monthly performance reports to track operational efficiency, sales metrics, and business trends.
- Assist in the analysis of data to identify operational improvements or areas for growth.
- Sync with the Finance team to ensure alignment to budget and payment timelines.
4. Process Improvement
- Actively participate in brainstorming and identifying process improvements to streamline daily operations and eliminate inefficiencies.
- Flag operational challenges or bottlenecks and propose actionable solutions for enhanced efficiency.
- Collaborate with team members to implement process changes and track their success
5. Product Feedback & Market Research
- Gather customer and partner feedback on product offerings to provide actionable insights for the Product and Engineering teams.
- Support market research tasks, including tracking trends, user preferences, and competitive analysis to inform product development and operational strategies.
Other Duties
- Undertake other assignments as delegated by the Senior Operations Associate or VP Operations
Working Relationships
- Internal: Collaborate with the field team, sales, logistics, and product teams to align operational goals.
- External: Regular interaction with partners, suppliers, and customers to ensure smooth communication and timely resolution of issues.
Qualifications
1. Educational Background:
• A bachelor's degree in business management, Operations, Technology, or a related field.
2. Experience:
• 1-2 years of experience in operations, business support, or customer engagement roles.
• Experience in agri-tech, logistics, or FMCG (Fast-Moving Consumer Goods) industries is an added advantage.
3. Skills:
• Strong organizational and multitasking skills, with a keen eye for detail.
• Proficiency in MS Excel for data management and reporting.
• Able to create actionable systems and processes from scratch
• Familiarity with CRM tools is a plus.
• Ability to take initiative to solve problems at hand.
• Excellent written and verbal communication skills to interact effectively with internal teams, partners, and customers.
• Ability to prioritize tasks in a fast-paced environment and demonstrate a proactive, adaptable, and collaborative approach.
Competencies
Technical Competencies
• Operational Coordination: Ability to manage and track operational processes across multiple teams.
• Data Analysis & Reporting: Skill in organizing and interpreting data to generate reports and insights for decision-making.
• Software and Tools: Trello, Microsoft 365, HRIS tools, CRM, Automation tools like Zapier or Make.com, Microsoft teams, Tawk.to, MailChimp.
Core Competencies
• Problem-Solving: A keen ability to identify issues, propose solutions, and implement improvements.
• Communication & Collaboration: Strong interpersonal skills to work effectively within crossfunctional teams and communicate with stakeholders.
• Adaptability: A flexible approach to handle evolving challenges in a dynamic agritech environment.
Benefits
- Monthly salary of KES 30,000 – KES 50,000
- Hybrid work setting
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