About Betternship
About
Our client is an innovative AI company dedicated to helping e-commerce businesses achieve more. Their cutting-edge solutions drive sales, boost conversion rates, and help brands foster long-term customer relationships. Join the team and be a part of a company that is transforming the e-commerce landscape with AI-powered technology.
Job Description
Job Description
As a Customer Success Manager, you will be the key point of contact for our e-commerce clients, ensuring they gain maximum value from our AI-driven solutions. You will nurture relationships, provide strategic guidance, and work collaboratively with internal teams to help clients achieve their business goals.
Responsibilities:
- Act as the primary liaison between the company and assigned clients, ensuring a seamless customer experience.
- Onboard new clients, providing training and insights to help them effectively utilize our AI solutions.
- Regularly analyze client performance metrics to identify growth opportunities and areas for improvement.
- Develop and implement customer success strategies tailored to each client’s unique needs and goals.
- Proactively identify and address client concerns, ensuring high satisfaction and retention rates.
- Collaborate with the product, sales, and support teams to ensure client feedback is integrated into our offerings.
- Prepare and deliver quarterly business reviews to showcase the value delivered to clients.
- Stay updated on industry trends and e-commerce best practices to provide clients with relevant recommendations.
Qualifications
- Proven experience as a Customer Success Manager or in a client-facing role within the SaaS, AI, or e-commerce space.
- Strong understanding of e-commerce metrics, customer journey optimization, and sales strategies.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to analyze data and derive actionable insights.
- Proactive problem-solver with a customer-first mindset.
- Comfortable working in a fast-paced, remote environment.
- Proficiency in CRM tools and project management software.
Benefits
- Be part of a forward-thinking AI company revolutionizing the e-commerce space.
- Monthly salary of N450,000.
- Collaborative and inclusive remote work culture.
- Opportunity to work with leading e-commerce brands and make a tangible impact.
Ready to Elevate Your Team?
Take the next step towards success by hiring top-tier talents through Betternship. Whether you need creative designers, skilled developers, or strategic marketers, we’ve covered you.
