About
Job Description
Job Description
We are seeking a Business Operations Manager to lead strategy, operations, and execution for a rapidly growing logistics start-up operating in Nigeria’s urban delivery space. This role is ideal for a hands-on, results-driven leader who thrives in fast-paced environments and can balance high-level strategy with day-to-day execution. You will be responsible for driving revenue growth, optimizing operations, managing cross-functional teams, and scaling impactful solutions across key markets.
Responsibilities
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Develop and execute short- and long-term business strategies to grow revenue and expand market reach.
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Monitor and drive KPIs across B2B, B2C, B2B2C, GMV, AOV, Rider Retention, and User Acquisition.
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Align departmental activities to business goals and lead strategic partnership negotiations.
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Own business development efforts and ensure the execution of partnership deliverables.
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Lead day-to-day operations ensuring seamless order fulfillment, logistics optimization, and superior customer service.
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Coordinate across departments—Fleet, Sales, Tech, Marketing—to ensure synergy and operational efficiency.
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Identify operational bottlenecks and implement scalable process improvements.
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Manage budgets, resource allocation, and ensure service-level KPIs are consistently met.
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Build, recruit, and lead a high-performing cross-functional team from the ground up.
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Assign roles and responsibilities based on strengths and business needs.
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Monitor and review staff performance, offering mentorship and feedback regularly.
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Foster a company culture rooted in collaboration, innovation, and accountability.
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Maintain compliance with internal policies and resolve conflicts constructively.
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Collaborate with product and tech teams to evolve platform functionalities.
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Ensure product updates improve customer and rider experience.
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Support product roadmaps with data-driven feedback from operations.
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Maintain and build relationships with key logistics partners, clients, and vendors.
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Provide regular performance and financial updates to executive leadership and investors.
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Represent the business in high-level discussions with external partners.
Qualifications
- Bachelor’s degree in Business Administration, Operations, Social Sciences, or a related field.
- Master’s degree is a plus.
- Minimum of 4 years experience in a business operations role, with at least 2 years in a managerial or leadership capacity.
- Proven experience in logistics, e-commerce, FMCG, or a start-up environment.
- Strong analytical and reporting skills using Excel or Google Sheets.
- Effective team leader with strong people management abilities.
- Demonstrated success in executing strategy, managing teams, and scaling operations.
- Adaptable, self-motivated, and comfortable in fast-evolving environments.
- Excellent communication and stakeholder management skills.
- Must have a personal laptop for work purposes.
Benefits
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₦400,000 Monthly Salary
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Employee Stock Option
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Commission and Performance Bonuses
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Additional employee perks and opportunities for career advancement
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