Business Operations Manager

We are seeking a Business Operations Manager to lead strategy, operations, and execution for a rapidly growing logistics start-up operating in Nigeria’s urban delivery space. This role is ideal for a hands-on, results-driven leader who thrives in fast-paced environments and can balance high-level strategy with day-to-day execution. You will be responsible for driving revenue growth, optimizing operations, managing cross-functional teams, and scaling impactful solutions across key markets.

Responsibilities

• Develop and execute short- and long-term business strategies to grow revenue and expand market reach.

• Monitor and drive KPIs across B2B, B2C, B2B2C, GMV, AOV, Rider Retention, and User Acquisition.

• Align departmental activities to business goals and lead strategic partnership negotiations.

• Own business development efforts and ensure the execution of partnership deliverables.

• Lead day-to-day operations ensuring seamless order fulfillment, logistics optimization, and superior customer service.

• Coordinate across departments—Fleet, Sales, Tech, Marketing—to ensure synergy and operational efficiency.

• Identify operational bottlenecks and implement scalable process improvements.

• Manage budgets, resource allocation, and ensure service-level KPIs are consistently met.

• Build, recruit, and lead a high-performing cross-functional team from the ground up.

• Assign roles and responsibilities based on strengths and business needs.

• Monitor and review staff performance, offering mentorship and feedback regularly.

• Foster a company culture rooted in collaboration, innovation, and accountability.

• Maintain compliance with internal policies and resolve conflicts constructively.

• Collaborate with product and tech teams to evolve platform functionalities.

• Ensure product updates improve customer and rider experience.

• Support product roadmaps with data-driven feedback from operations.

• Maintain and build relationships with key logistics partners, clients, and vendors.

• Provide regular performance and financial updates to executive leadership and investors.

• Represent the business in high-level discussions with external partners.