About Betternship
About
Our client is is a cutting-edge global fintech company that deals with transaction management revolutionizing financial services. They are seeking a Account Manager for their company.
Job Description
Job Description
We are seeking a proactive and strategic Account Manager to manage client relationships, drive sales, and contribute to business growth. The ideal candidate should have experience in account management and sales, be confident in making cold calls, and have excellent communication skills to build and maintain strong customer relationships.
● Initiate contact with potential customers via phone calls, emails, and virtual meetings.
● Respond promptly to inbound inquiries and leads generated through marketing
campaigns and partnerships.
- Proven experience in account management and sales.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving skills.
- Experience using CRM tools.
- Guide new customers through the onboarding process, ensuring they understand how to
use the platform effectively. - Conduct product demo sessions with users.
- Provide personalized support to ensure a smooth transition to the company’s offerings.
- Act as the primary point of contact for existing customers, addressing their concerns and
ensuring a seamless experience. - Develop and implement customer engagement strategies
- Build and maintain strong relationships with customers by understanding their needs and
offering personalized solutions. - Build and maintain strong relationships with key stakeholders to foster long-term
Customer loyalty. - Proactively check in with customers to ensure they are deriving maximum value from the
product. - Work closely with the customer support team to escalate and resolve technical or
operational issues. - Identify common customer pain points and document findings
- Monitor customer engagement and proactively reach out to reduce churn risks.
- Gather customer feedback to improve product features and user experience.
Qualifications
- Manage and maintain relationships with existing clients, ensuring customer satisfaction and long-term partnerships.
- Identify new business opportunities and generate sales through proactive outreach.
- Develop and implement customer engagement strategies
- Develop and execute account strategies to maximize client value.
- Collaborate with internal teams to ensure seamless service delivery and customer support.
- Track and analyze account performance, providing reports and insights to improve sales efforts.
- Negotiate contracts and close deals effectively.
- Proactively check in with customers to ensure they are deriving maximum value from the
product.
Benefits
- Monthly salary of N225,000
- Progressively Reviewed Compensation – Salary is subject to regular review and potential increases based on performance and market conditions.
- Company Shares – Employees are eligible to participate in the company's share program.
- Health Insurance – Comprehensive health insurance coverage is provided.
- Remote Work Allowance – Employees can request a stipend to cover expenses related to light or data usage for remote work.
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